We've compiled a list of Frequently Asked Questions we get about the website and PrintWild products. If you'd like any more information that isn't covered on this page, please contact us and we'll be happy to assist.
We can print from colour or black & white negatives, photographs or slides. In fact, if there is an image that needs reproducing, we can do it.
Old photographs, drawings and paintings can be scanned and printed. The results are often better than the original.
Yes, minor blemishes can be removed; we can also rejuvenate pictures. For images that need a lot of editing, an additional fee will be charged.
Various materials need to be printed at different DPI (dots per square inch) depending on the porosity of the material. Our results are always of the highest quality.
We work in sRGB. If you send us another colour profile we will convert to sRGB because we are accustomed to getting the correct colours through from prepress to printer using these SRGB colour profiles.
Delivery is free for purchases over R500.00 and couriered to major cities in South Africa.
For outlying areas there is a small surcharge on your free delivery to compensate for third party costs. You can see a list of the major cities on our order form.
If you need an overnight service, let us know, and there will be a charge for costs over and above economy freight.
No, you can upload one, set the quantity to 50 and then file transfer the remainder using any of the great solutions out there like, www.yousendit.com, www.wetransfer.com, www.dropbox.com or drive.google.com. Just remember to let us know in the comments that you have done so.
The most likely reason is that your browser is using old files that are outdated or incorrect. To fix this, visit the Start Your Order page and refresh your cache:
From a Windows PC: Hold [Ctrl] + [F5]
From a Mac: Hold [Apple] + [R]
Alternatively, during an upload, your network experienced a drop in connectivity, or was too slow to upload the file within the time limits of our server. Please retry the upload, preferably at a time of day where you experience more stable and a speedier internet connectivity.
If that doesn't work, you can use a free service like www.wetransfer.com to send us the file, and we will place the order on your behalf.
Canvas frames are hung straight from the top box frame profile.
Mounted prints are hung directly off the raiser bars.
Acrylic prints come with special wall mounts that are used to fix to the wall.
Inks are guaranteed not to fade for 75 years under normal indoor lighting conditions.
Yes, our canvas prints are sprayed with a special protective coating that will protect them from dusting and cleaning.
In the online order system, you specify the size of the actual print. The matt board and frame profile go around this, so the resulting product is larger.
Classic Photo Frame: We use either a 44mm frame profile (for A2 and smaller) or 55mm frame profile (larger than A2). The matt board is a standard matt white and ranges from 50mm to 85mm.
Contemporary White Frame: Uses a 30mm frame profile for a contemporary look. The matt board is premium matt white with similar sizes as above.
Bamboo Deep Frame: Framed in a 45mm deep bamboo veneer with white interior sides. The matt board is premium matt white with similar sizes as above.
Ballyhoo Frame: A thin, slightly textured frame profile with a 16mm face and 25mm side. The wide matt board is premium white.
We may stick a sticker on the back of your product stating, manufactured by PrintWild. You can request that this is not done for any specific order.
PrintWild resellers can request an additional sticker with their own branding be added to the back of any print alongside the PrintWild sticker. The stickers will need to be provided by the reseller and will be kept by PrintWild for future orders.
Yes you can, you just need to please offer a hyperlink on your website back to www.printwild.co.za
Your application unfortunately does not contain sufficient information to qualify you as a reseller. Without a website for us to check we are unable to assess your eligibility as a professional in the photographic, arts or design industry. If you can provide us with further information to support your application we will gladly review it again.
Yes, we create long lasting relationships and get to know your preferences. This ensures that we work to your specific requirements. Special online accounts can be set up for our clients.